At pocobush, if you’re not happy with your purchase for any reason, please Click this link to request submit the return request, and we will offer you solutions according to your case.
1. Orders are valid for exchange or refund within 20 days from the date you’ve received your item(s).
2. Returned items must be unworn, unwashed and unaltered, come with all original tags and their original packaging.
3. Returned items must have no visible signs of wear or use. Any products with sweat, dirt, mud stains, or odors will be ineligible for return. Please make sure your returned products are free from pet hair, grass, debris, dirt, etc. or they may be rejected or charged a 10%-50% restocking fee.
4. If anything is shipped back for warranty maintenance reasons the customer will be responsible for customs import taxes & duties to receive the item again.
All Warranty Repairs start with our Simple Returns Process.
Fill out the online form on this page to receive a Return Authorization, we may have an easy solution that doesn’t involve sending in your gear. Otherwise we will reply with an form that includes a return label code and our address and instructions.
Clean your gear, then ship it back to Pocobush using the form provided.
Our After Sales Team will inspect your item(s) and email you options for resolving your issue.
If both parties have no objections to the proposed solution and terms, the refund will be processed to the buyer’s payment account within 2 business days.
Exchanges Are Handled As New Orders
If you like your product but need a different size or color please place a new order for the correct item and follow our Return Process above to get a refund for the original order.